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FAQ

Main »» ISL service

Table of Contents


What does ISL hardware maintenance service include?
ISL hardware maintenance service

First year of machine purchased from ISL
1. Machine Hardware - Included
2. Labour Service* - Included

Second year (without maintenance renewal)
1. Machine Hardware - Excluded
2. Labour Service* - Excluded

Second year (After maintenance renewal)
1. Machine Hardware - Depends on the hardware vendor
2. Labour Service* - Included

*Labour service includes onsite support, hardware diagnosis with data backup services.

Benefits to our customers:
1. Onsite support and diagnosis. Customer just makes a call to ISL for that.
2. Machine parts shipment and installation service. Save time and save money.
3. Free data backup service. A very important step to ensure the machine can resume as usual after hardware repairing.
4. Free machine parts (depends on the hardware vendor).

How do I set up Windows Mail?(Vista)

Setting up Windows Mail
1. Click Start , All Programs , and then click Windows Mail .
The Windows Mail welcome window opens.
Figure 1: Windows Mail welcome window


2. Click Accounts from the Tools menu

3. Click Add in the right panel.
Figure 2: Internet Accounts window


4. In the Select account type window, select E-mail account , and then click Next .

5. Type a display name (the name the receiver sees after you send an e-mail).

6. Enter your Internet e-mail address name, and then click Next .
e.g. user@biz.hkisl.net
Figure 3: Internet E-mail Address window


7. Fill out the incoming and outgoing e-mail server information, and then click Next .
Obtain this information from your ISP (or network Administrator).
e.g. Incoming mail (POP3) server: biz.hkisl.net
outgoing e-mail server (SMTP) name : smbiz.hkisl.net
Figure 4: Set up e-mail servers window


8. Enter a password. If you want to access e-mail without entering a password each time, click the Remember password check box, and click Next .

9. In the Congratulations window, choose to download e-mail now or later, and then click Finish .

10. The Internet Accounts window opens. Verify the email address and server, and choose which email account is the default (if you have more than one).
In this window, click Add , and repeat this procedure to add other email accounts.
Figure 5: Internet Accounts list

How do I set up Windows Mail?(XP)
Installing Outlook Express
1. In Windows XP, click Start and Outlook Express .
In Windows 98 or Me, click Start , Programs , and then Outlook Express .

Figure 1: Internet Accounts: Add Mail


2. In the Display Name field, type the name to appear in the "From" field of outgoing messages, and click Next .

3. In the e-mail address field, type the e-mail address supplied by the Internet Service Provider (ISP), then click Next . e.g. user@biz.hkisl.net

4. In the next window, enter the server information provided by the Internet Service Provider (ISP). Enter the type of server that will be used for incoming mail, then enter the names of the servers to be used for incoming and outgoing mail. Click Next .
e.g. Incoming mail (POP3) server : biz.hkisl.net
Outgoing mail (SMTP) server : smbiz.hkisl.net
Figure 2: E-mail Server Names window


5. In the Internet Mail Logon field, enter the e-mail address and password provided by the Internet Service Provider (ISP). If the ISP requires password verification select Log On Using Secure Password Authentication (SPA) and click Next .
Figure 3: Internet Mail Logon window


6. When the Congratulations window appears, click Finish .

7. Close the Internet Accounts window, close Outlook Express, and re-open to complete installation.

8. The e-mail account should now be ready to send and receive e-mail messages.


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